A Balanced Approach

Cancellations and Missed Appointments

"Respecting each other's time'

When you book an appointment with us that time is set aside for you and ONLY you. We never double book and strive to be ready for you when you arrive. In return, we ask that you keep your promise to us and show up for your appointment on time.

Please understand that massage therapists only get paid when they deliver a service, therefore missed appointments are costly and prevent us from catering to other clients.

In the event that you are unable to keep your scheduled appointment with us, contact us by phone (306-757-3200) at least 24 hours prior to your appointment. If you do not reach us, leave a message on our voicemail system. If we do not hear from you within this time frame, and you do not keep your appointment, the policy below will be applied.

Our Policy:

If you do not show up for your scheduled appointment, and you have not notified us at least 24 hours in advance, you are required to pay the full cost of the treatment as booked.


We recognize there may be circumstances beyond your control (sudden illness, family emergencies, etc.) and your therapist may make an exception to the above policy on those rare occasions.